Terms of service

TERMS AND CONDITIONS

EMBODY GLOBAL LTD

Update as of: 7th March 2025

 

1. INTRODUCTION

1.1. Welcome to embody-activewear.com, operated by EMBODY Global Ltd ("we," "our," or "us"). By accessing our website and purchasing our products, you agree to comply with the terms and conditions set forth herein. If you do not agree with these terms, please refrain from using our website.
1.2. These Terms and Conditions govern your access to and use of our website, including, but not limited to, browsing, purchasing, and communicating with our support team.
1.3. We reserve the right to amend these Terms and Conditions at any time without prior notice. It is the responsibility of customers to review them before making a purchase.

2. COMPANY INFORMATION

We are a legally registered entity in Thailand, committed to providing a seamless online shopping experience. Our operations are fully digital, and for security and privacy reasons, our physical business address is not publicly disclosed. All inquiries and service matters are handled efficiently through our online customer support system.

2.1. EMBODY Global Ltd is a registered entity in Thailand. For operational security and privacy reasons, we do not publicly disclose our business address. As an e-commerce entity, all customer inquiries and service matters are handled through our online platform.
2.2. For inquiries, support, or concerns, customers may reach out to us via the "Contact Us" page on our website.

3. ORDERING & PAYMENT

To ensure a smooth shopping experience, we have established clear ordering and payment policies. Customers are encouraged to review their order details carefully before completing a purchase.

3.1. All purchases must be made exclusively through our official website: embody-activewear.com. Orders placed through any unauthorized third parties will not be honored.
3.2. We accept payments via credit card and PayPal. Customers must ensure that they use a valid payment method at the time of purchase.
3.3. There are no restrictions on who may place an order, but customers are responsible for verifying that all order details, including product selection, quantity, and shipping information, are correct before proceeding with payment.
3.4. Prices for all products are listed in the relevant currency as displayed on our website. We reserve the right to adjust pricing at any time without prior notice.

4. ORDER CANCELLATIONS & MODIFICATIONS

Due to our commitment to fast order processing and fulfillment, cancellations and modifications are highly restricted. Customers should review their orders carefully before confirming payment.

4.1. Strict No-Cancellation Policy: All sales made through EMBODY Global Ltd are final. Order cancellations are strictly not permitted under any circumstances.
4.2. Once an order has been placed and payment has been processed, customers cannot:
(a) Request a cancellation due to a change of mind;
(b) Modify the order details, including product selection, quantity, or shipping address;
(c) Request a refund based on personal preference.
4.3. If an urgent modification is required, such as a change in size or color, customers may contact us through the "Contact Us" button within 3 hours of placing the order. While we will attempt to accommodate the request, modifications are not guaranteed.

5. PRODUCT INFORMATION & PRICING

We strive to present accurate and up-to-date product information. However, variations in display settings may cause slight differences between the images displayed and the actual product.

5.1. We strive to provide accurate product descriptions and high-quality images. However, due to differences in screen resolutions and display settings, actual product colors may vary slightly from images shown on our website.
5.2. In the event of a pricing error due to system glitches or human error, customers must contact us. We will assess the situation and take appropriate action to ensure fairness to all parties, which may include canceling and refunding the order.
5.3. Gift cards and vouchers will be introduced in the future, with separate terms outlined upon their release.

6. SHIPPING & DELIVERY

We are committed to delivering your orders as efficiently as possible. Our standard shipping service ensures timely deliveries through the fastest available method.

6.1. We offer worldwide shipping.
6.2. Estimated shipping times range from 3 to 7 days, depending on the destination and the shipping carrier’s processing times.
6.3. We provide standard shipping, utilizing the fastest available delivery method from Bangkok.
6.4. If a package is lost or damaged during transit, customers must provide proof of damage and return the item in its existing condition to qualify for store credit. Claims must be made within a reasonable timeframe upon receipt of the package.
6.5. Refer to our Shipping & Delivery page for further details.

7. RETURNS & REFUNDS

Our return and refund policies are designed to ensure a fair and transparent process. Customers should review these policies before making a purchase.

7.1. Our return and refund policy is outlined in a separate section on our website. Customers are encouraged to review this section before making a purchase.
7.2. Sale and discounted items are not eligible for returns under any circumstances.
7.3. Refunds are issued in the form of store credit only and cannot be converted into cash.
7.4. The cost of return shipping is the responsibility of the customer. We do not provide prepaid return labels.

8. WARRANTY & LIABILITY

We prioritize the quality of our products, but we do not provide warranties. If customers experience issues, they must follow the outlined process for review.

8.1. We do not offer a warranty on any of our products.
8.2. Our products undergo thorough research and development to ensure they are suitable for general consumer use. However, if a customer experiences an issue (e.g., allergic reaction, improper fit, or other concerns), they must provide a formal medical report and documented proof that the issue was caused by our product for further evaluation.
8.3. EMBODY Global Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products beyond what is required under applicable laws.

9. GOVERNING LAW & DISPUTE RESOLUTION

All transactions and interactions with EMBODY Global Ltd are subject to Thai law. Customers should be aware that disputes will be handled exclusively through Thai legal channels.

9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Thailand.
9.2. Any disputes arising from or related to these Terms and Conditions shall be resolved exclusively through Thai legal channels.
9.3. We do not offer alternative dispute resolution mechanisms such as mediation or arbitration prior to legal proceedings.

10. UPDATES TO TERMS & CONDITIONS

Our Terms and Conditions are periodically updated to reflect changes in business operations or regulatory requirements. Customers must review them before each transaction.

10.1. We reserve the right to modify these Terms and Conditions at any time without prior notice. Updates will be posted on our website, and it is the customer’s responsibility to review them before proceeding with any purchase.
10.2. Continued use of our website and services following any modifications constitutes acceptance of the updated Terms and Conditions.

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, please contact our support team for further assistance.