Refund policy

RETURN & REFUND POLICY

 

1. Introduction

1.1. EMBODY Global Ltd is committed to ensuring customer satisfaction while maintaining a clear and transparent return and refund policy. This policy outlines the conditions, procedures, and limitations related to product returns, refunds, and exchanges.

1.2. By placing an order with EMBODY Global Ltd, the customer agrees to abide by the terms set forth in this policy.

 

2. Eligibility for Returns

2.1. Customers may request a return within seven (7) days from the date of receipt of the order.

2.2. To be eligible for a return, the product must meet all of the following conditions:

(a) The item must be unused, unworn, and in its original condition;
(b) All original tags, labels, and packaging must be intact and unaltered;
(c) The item must not have been washed, altered, or exposed to any form of damage, including but not limited to stains, odors, or tears.

2.3. EMBODY Global Ltd reserves the right to reject any return request that does not meet the eligibility criteria specified in Clause 2.2. If a returned item is found to be ineligible, the item will be returned to the customer at their own expense.

 

3. Non-Returnable Items

3.1. The following categories of products are strictly non-returnable and non-refundable:

(a) Intimate apparel, including but not limited to sports bras, due to hygiene and safety reasons, regardless of whether the item has been worn or not;
(b) Items that have been customized, altered, or tailored at the customer’s request;
(c) Items that are purchased on sale, promotional discounts, or clearance offers, unless proven to be faulty or incorrectly delivered.

 

4. Return Process and Responsibilities

4.1. Customers who wish to return an eligible item must adhere to the following procedure:

(a) Initiation of Return – The customer must send a return request our contact us tab, stating the order number, reason for return, and relevant photographic evidence (if applicable).
(b) Approval & Instructions – If the return request is approved, the customer will receive detailed return instructions, including the designated return address.
(c) Return Shipping – The customer is responsible for arranging and covering all shipping costs associated with the return, except in cases where the item is faulty or incorrectly delivered (refer to Clause 5). 

4.2. It is the customer's responsibility to ensure that the returned item is properly packaged and securely shipped. EMBODY Global Ltd will not be liable for lost, damaged, or delayed returns due to improper handling during transit.

4.3. Upon receipt of the returned item, EMBODY Global Ltd will conduct a thorough inspection to determine whether the item meets the return conditions stated in Clause 2.2.

 

5. Faulty or Incorrect Items

5.1. In cases where the customer receives an item that is defective, damaged, or incorrect due to an error by EMBODY Global Ltd, the following conditions apply:
(a) The customer must notify EMBODY Global Ltd within seven (7) days of receipt by providing photographic evidence of the defect or incorrect item;
(b) If the claim is validated, the company will provide a prepaid return shipping label, allowing the customer to return the item at no cost;
(c) Upon receipt and inspection, EMBODY Global Ltd will issue either a store credit or a replacement product, depending on the customer’s preference and stock availability.

5.2. Items that show clear signs of misuse, intentional damage, or normal wear and tear will not be considered faulty and will not be eligible for a return.

5.3. Proof of Damage Upon Unpacking
(a) To validate a claim of a defective or damaged item, the customer must provide video evidence clearly showing the unpacking process of the package at the time of opening. The video must:
(i) Clearly capture the package in its original sealed condition before being opened;
(ii) Show the entire unpacking process without cuts, edits, or interruptions;
(iii) Provide clear visibility of any damage or defect upon first inspection.
(b) Failure to provide unpacking video evidence may result in the claim being rejected, as EMBODY Global Ltd will not be able to verify whether the damage occurred during shipping or after the item was received by the customer.
(c) Any claims of damaged or defective items made after the product has been used, altered, or washed will not be entertained.

 

6. Refund Policy

6.1. EMBODY Global Ltd strictly does not issue cash refunds for any returned items.

6.2. Upon approval of a return, the company will issue a store credit equivalent to the value of the returned item(s), which can be used for future purchases on the official website.

6.3. Processing timeframe – Store credit will be issued within five (5) to seven (7) business days after the returned item has been received and successfully inspected.

6.4. Store Credit Validity – All issued store credit shall remain valid for twelve (12) months from the date of issuance. Store credit that is not utilized within this period will expire, and no extensions or reinstatements will be granted.

 

7. Strict No-Cancellation Policy

7.1. All sales made through EMBODY Global Ltd are final, and order cancellations are strictly not permitted under any circumstances.

7.2. Once an order has been placed and payment has been processed, the customer cannot:
(a) Request a cancellation due to a change of mind;
(b) Modify the order details, including product selection, quantity, or shipping address;
(c) Request a refund based on personal preference.

7.3. Due to our commitment to efficient processing and fulfillment, no exceptions will be made to this policy. Customers are advised to carefully review their order details before proceeding with payment.

 

8. Customer Support

8.1. For any inquiries regarding returns, refunds, store credit, or defective items, customers may contact EMBODY Global Ltd’s customer service team via contact us tab.

8.2. All inquiries will be addressed in the order in which they are received, and a response will be provided within twenty-four (24) to seventy-two (72) hours.

 

9. Legal Rights and Compliance

9.1. This policy is governed by and shall be interpreted in accordance with the consumer protection laws of Thailand, as well as relevant international consumer protection standards.

9.2. Nothing in this policy shall affect the customer’s statutory rights under applicable consumer protection laws.